Yes, a 5% Charge back is being requested depending on the Withdrawal Method You make use of!
Depending on the Game played and the Stake, Some Bet Can be Refunded and some can still win even after cut 1
Less than 20mins after Payment is Made, Depending on the deposit method used!
Under your User Dashboard, You will see a Support Ticket where you can create a Ticket and a Customer Service agent will respond to you with 2hrs
The name use in opening the account must tally with the withdrawal option you are going to withdraw the money to anything other than that the withdrawal won’t work.
There is always payment of tax if the  account is not open in your country and you want to withdraw.